Tickets CAD

See It In Action

The new v4.0 interface features a modern dark theme, drag-and-drop dashboard widgets, real-time mapping, and a keyboard-first design for fast dispatching.

Dashboard — Dark mode with draggable widgets: incidents, responders, map, statistics, facilities, communications, and recent events.

Light Theme — Toggle between light and dark themes instantly. Both are designed for extended use in dispatch environments.

New Incident — Two-column layout with form on the left, map and responder assignment on the right. Geocoded addresses with click-to-set map coordinates.

Personnel Roster — Manage members with callsigns, FCC license lookup, certifications, training records, team assignments, and communications identifiers.

Configuration — 30+ settings panels covering system, users, personnel, communications (Email, SMS, Slack, Meshtastic, DMR), locations, and more.

Scheduling — Shift templates and event management with role-based assignments, self-signup, and time slot management.

Feature-Rich Out of the Box

Everything you need for dispatch operations, included for free. No per-module pricing, no add-on fees.

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Incident Dispatch

Full incident lifecycle management with unit assignment, action logging, timestamps, severity tracking, and complete audit trails.

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Interactive Mapping

Leaflet-powered maps with OpenStreetMap tiles, geocoded incident locations, weather overlays, road conditions, and custom map markups.

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Multi-Mode Communications

Built-in chat, SMS (Twilio, BulkVS, Pushbullet), email (SMTP), Slack, Zello push-to-talk, Meshtastic mesh networking, and DMR radio messaging.

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Location Tracking

7 location providers with priority resolution: APRS, Meshtastic, OwnTracks, OpenGTS, DMR GPS, browser geolocation, and more.

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ICS Forms & Winlink

NIMS-compliant ICS forms (213, 214, 309) with Winlink XML export for radio-based messaging during internet outages.

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Role-Based Access (RBAC)

65 granular permissions across screens, widgets, actions, and data visibility. 6 default roles from Super Admin to Field Unit.

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Real-Time Alerts

Server-Sent Events for instant updates. Audio alerts with distinct tones for new incidents, high severity, and assignments. Webhook integrations.

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Personnel Management

Member records, FCC callsign lookup, certifications, training records, team assignments, scheduling with self-signup, and equipment tracking.

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Facility & Capacity

Hospital beds, shelter capacity, station status. Track availability by category (ICU, ER, pediatric, shelter spots, ventilators).

How It Compares

The features you need at a price you can afford.

Feature	Tickets CAD	Commercial CAD
Cost	Free Forever	$100K – $2M+
Annual Fees	None	$20K – $200K+/year
Incident Management	✔	✔
Interactive Mapping	✔ Leaflet/OSM	✔ Esri (extra cost)
Unit Tracking / GPS	✔ 7 providers	✔
Mobile Access	✔	Often extra cost
ICS Forms	✔ + Winlink	Sometimes
Multi-Mode Messaging	✔ Chat, SMS, Email, Slack, Zello, Mesh, DMR	Varies
APRS Integration	✔	Rare
Source Code Access	✔ Full Source	✘ Proprietary
Self-Hosted	✔ Your data, your server	Rarely
Vendor Lock-in	None	Significant

Project History

From an idea sparked by a hurricane to software protecting communities worldwide.

Tickets CAD was created in 2005 by Arnold "Arnie" Shore, a retired federal communications expert from Annapolis, Maryland. After a friend working in a Florida county emergency operations center during a hurricane had no CAD software due to budget constraints, Arnie recognized that volunteer agencies across the country faced the same problem — they needed dispatch tools but couldn't afford commercial systems.

Arnie founded the Open ISES Project (Open Information Systems for Emergency Services) on SourceForge on August 2, 2005, adapting Daniel Netz's open-source PHP-Ticket system into a full computer-aided dispatch application. He served as Lead Developer and Project Leader for 18 years, joined along the way by contributors including Robert Austin, Andy Harvey, Alan Jump, Mike Harris, and Bill Kramer.

In May 2023, Arnie handed the project to Eric Osterberg (N0NKI), who continues to maintain and modernize the system. The v4.0 NewUI — a complete rewrite with a modern interface, real-time communications, and expanded integrations — is currently in active development.